RETURN POLICY

NEXUS SMOKE ONLINE RETURN & EXCHANGE GUIDELINES

We kindly ask that you examine your products immediately upon receipt. For purchases, we can only accept returns or exchanges for items that have been verified as defective.

Requests for returns or exchanges must be submitted within 7 days (Including non business days) from the purchase date. For any opened items, we can only offer store credit.

👾 Please note that shipping fees are not covered and must be paid by the customer. 👾

👾 Nexus Smoke retains the right to refuse any requests for returns or exchanges. 👾

MISSING OR TAMPERED PACKAGES

Delivery services will attempt to deliver and might leave the package at the door or porch. Nexus Smoke cannot be held responsible for packages that are lost, stolen or damaged once the delivery has been confirmed by the delivery service. If you suspect your package has been lost or stolen, please reach out to our support team.

INVALID ADDRESSES

In the event that a package is sent back to us due to incorrect address details, labeled "unclaimed" or "return to sender," or is deemed undeliverable for any reason by the final carrier, please alert support. Once the package has been returned to us, our returns team will process it and issue a refund for your order subtotal, or for orders with free shipping, a 10% restocking fee.

RETURN & EXCHANGE GUIDELINES

We request that you inspect your products upon delivery. Our return & warranty policy is valid for 7 days from the purchase date. Store credit is the only option available for any opened items.

RETURN POLICY FOR PROMOTIONAL ITEMS

Please inspect promotional items immediately upon receipt. We do not accept any returns or exchanges for these items unless they are confirmed to be defective.

All return or exchange requests for promotional items must be made within 7 days of purchase. Store credit is the only form of reimbursement we offer for opened items.

👾 Nexus Smoke reserves the right to refuse any requests for returns or exchanges. 👾

👾 Nexus Smoke has a limit of two returns or exchanges per customer per month. 👾